Choosing an Application Host

Application Hosting: Selecting the Host with the Most

More than ever before, today’s consumers have higher expectations for customer service and real-time communication from companies that they do business with. In order to meet these demands and stay competitive, companies have had to adopt innovative processes and advanced technologies. One of the most critical components for delivery of quality customer service and outreach programs is an application hosting solution. Chances are that your company has done its due diligence, developed a voice application and got it up and running. Now, how satisfied are you with the business value you are receiving from this investment? Are you satisfied with the on-going cost of operating it? How about the level of support it requires?

By choosing to run your application hosting in-house, your company is missing out on substantial savings. Navigating and managing the voice environment can be overwhelming. To successfully run your application, specialized staff and dedicated hardware and software resources are required. By outsourcing, both small and large businesses save on up-front capital expenditures and staffing. Companies also benefit from access to the latest tools and technology provided by the hosting company. By letting the hosting company manage your application, your staff is also able to concentrate on other critical areas of the company’s operations.

Safe and Sound

Once you have recognized the benefits of outsourcing this service, there are several key factors to consider when choosing an application host. After all, your company is entrusting a third party with one of the organization’s most critical business systems. Since your application will no longer be hosted in-house, you will want to make sure that it is going to a good home. Surgent Networks understands that this decision can be stressful and has taken the proper considerations to help put your mind at ease.

Surgent Networks uses a professionally managed collocation facility with security precautions such as redundant climate control, a state-of-the-art security system and video monitoring, an uninterrupted power supply, and 24/7 monitoring of all connections. In addition to the physical infrastructure, Surgent utilizes best-of-breed system monitoring to continually check server health. You can’t rely on your customers to tell you if your system is not working properly. Let Surgent’s technology alert your staff if any problem should arise with the system’s hardware, operating system, application or the physical host facility. Then, take comfort in knowing that Surgent’s staff has a defined plan in place to identify, correct and repair any issue that may arise.

After all, a “Failure to prepare is preparing to fail.”
– John Wooden

More Bang for Your Buck

As mentioned previously, choosing the right application host can give your company access to the latest technology without the huge investment. Surgent has built a communications infrastructure that combines one of the largest IP backbones available in the Northeast, with tightly integrated TDM/SIP connectivity. This system, optimized for high-capacity inbound and outbound application hosting services, currently handles tens of millions of calls each month. In addition to saving your company from making additional technology investments to support your application, choosing the right application host can also help you to get the most out of the investment you have already made. Surgent’s superior infrastructure and deployment architecture helps your application to reach its full potential by providing your company with high throughput and consistent, low latency transactions for clear and consistent customer interactions.

Superior Service

Another benefit of utilizing a third party host is eliminating the need to hire a full-time staff of trained, technical personnel. While they may not be in your office, the team running your application hosting is a reflection upon your company. Surgent’s experienced, technical staff specializes in the union of voice and Web applications and has a proven track record of numerous successful deployments and operations. Internally, Surgent maintains a deep focus on providing customer satisfaction and superior project management services. These pillars of Surgent’s culture translate into helping your company manage and exceed project timelines while enabling your company to provide exceptional customer service to your clients. You can also be certain that Surgent’s staff will be there when you need them most. No matter what time of day, Surgent’s support staff is easy to reach and available to troubleshoot any technical problem or answer any question.

By choosing the right application host, you eliminate the need for the added expense of specialized equipment, application development and trained technical staff. Surgent’s application hosting can manage your complex voice infrastructure at a fraction of the cost while giving you access to their environment and qualified, responsive technical support staff.

Give your company a competitive advantage and save money by choosing Surgent. Click here for an application hosting price quote.