WILMINGTON, MASS. (Feb. 14, 2017) – Surgent Networks LLC, a leading provider of outbound notification delivery services and interactive voice response (IVR) technology, today announced the [...]

Follow up is a major influencer across all industries and levels within an organization. It’s a key influencer in customer care, relationships, satisfaction, brand identity, and sales. Always a [...]

Mass notification systems are becoming a primary means of communication for healthcare organizations. Mass notification systems can take healthcare organizations’ patient communications to the [...]

From morning lattes to online shopping experiences, consumers are all seeking the hyper-personalization they have come to expect. It is simply the world we live in, and the same rings true in [...]

For many reasons, healthcare clinics are a growing trend for large healthcare systems. Urgent care centers and other retail clinic settings have become a major market as consumers seek [...]

The patient experience is everything. Evidence shows that when patients are satisfied with their hospital experience they will return for more. Patient experiences influence the hospital’s [...]

Originally used for emergency notification systems, mass notification systems for healthcare are rapidly expanding in form and function. In fact, mass communications are now commonplace in most [...]

Effective marketing often involves creating a conversation with the prospect or customer. Interactive messaging allows you to communicate with customers in a variety of ways and through different [...]

SMS marketing, also called text message marketing, is a highly effective method of engaging with customers. However, it is important to remember that there are some pitfalls to avoid when setting [...]

Bulk messaging for customer outreach is accomplished by disseminating large quantities of SMS or short message service to a phone, web, or mobile device. These text messages are delivered by [...]