Custom Development

It’s an omni-channel world. Today’s customers expect to interact with organizations of all sizes via voice, email, SMS/text, and even dedicated mobile apps.—and they expect it to be seamless and fast. Are you ready to meet their expectations?

Outbound communications solutions

In order to deliver an engaging solution that enhances the customer experience, you need to choose both the right platform and the right team. Surgent’s professional services team specializes in achieving hard-to-meet goals, ensuring that your project is completed on time and within budget, leaving you with more time to concentrate on your core business.

We leverage the best mobile, telephony, voice and Web resources from around the globe to make current-generation software technologies, tools, and methodologies work for your unique needs…all at a competitive price.

We specialize in:

  • Custom IVR development
  • Messaging & outreach
  • Mobile application integration
  • CTI & call center integration

Our team takes a consultative approach using an efficient Agile process to deliver robust and dependable software on-time and on-budget.

Recent custom development projects:

government

Government: IVR, automated payment processing

Major government service provider sought efficient credit card payment processing solution via phone or internet for payment of fees, fines, bills, tickets and cash bail. Surgent developed inbound IVR including call validation, transfer to call center agents including screen-pops, whole call recording, and integration with a payment processing gateway.

Applications, infrastructure and storage managed and maintained within Surgent’s hosted platform.

healthcare

Healthcare: voice messaging, appointment reminders

Large healthcare aggregator sought high-volume outbound voice messaging solution with whole call recording for customer outreach and appointment reminders nationwide. Surgent customized its SlingShot outbound notification platform to the client’s workflow and business processes, enabling their technical operations staff to effectively manage the queuing, delivery, and reporting of millions of notifications per month.

Applications, infrastructure and storage managed and maintained within Surgent’s hosted platform.

corporate

Enterprise: security, voice verification

Online defensive driving course service provider sought secure solution to verify the identity of individuals taking the course prior to issuing website login credentials. Surgent integrated client’s VXML application with Nuance’s Verifier software to ensure speaker voice verification.

Applications, infrastructure and storage managed and maintained within Surgent’s hosted platform.

Ready to talk about your custom development needs? Contact us for a no-obligation consultation.