Surgent Professional Services
Surgent’s experienced team provides professional services in two areas: CX and communications consulting and custom development services.
Whether you’re looking to increase customer satisfaction, engagement, or renewal rates by improving your customer-facing teams’ outbound communications, or you need a custom interactive voice response (IVR) solution or other tailored outbound communications solution, Surgent’s professional services team is here to help.
We have proven expertise in:
- Customer experience (CX)
- Customer lifecycle communications
- Custom IVR development
- Messaging & outreach
- Mobile application integration
- CTI & call center integration
Customer Communications & CX Consulting
Today’s multi-channel world offers more opportunities for customer engagement, as well new challenges, as organizations struggle to provide a consistently excellent customer experience (CX). With the proliferation of siloed, specialized communications tools, customers are now receiving more messages from more departments than ever before, which can both confuse and annoy them. Organizations that take a holistic, lifecycle approach to outbound communications see better customer engagement, higher customer retention rates, and increased revenues. Let the Surgent CX consulting team show you how.
Learn more about Surgent’s consulting services for customer communications & CX.
Custom Development Services: Outbound Communications
Sometimes, an off-the-shelf solution just won’t cut it. You have a vision, but perhaps you lack the internal resources or expertise in voice, mobile, or web development to bring it to reality. Surgent’s professional services team can help. We listen and take a truly consultative approach to creating your ideal solution. Each engagement is closely managed by a dedicated senior project manager to ensure that we deliver on time, on budget, and that your expectations are met 100%.
Learn more about Surgent’s custom development services